Support
If something gets in your way while using Damu, let us know.
This is a reference translation of the Korean original. If the two differ in meaning, the Korean version prevails.
Email: me@jahoon.me
We reply within two or three business days.
When reporting a card that would not generate, it helps to include your device model, your iOS version, and roughly what time you tried.
Frequently asked questions
How long does one card take to make?
Usually around 90 seconds. You can move to another screen while it works, and it may take a little longer on a slow network.
Where are cards stored?
Only on your device. Damu has no accounts and no server backup, so the Operator does not hold your cards or entries. Your photo and record are sent to the generation server only at the moment a card is created, and are not stored afterwards. The Privacy Policy has the details.
What happens to my cards if I change devices?
Unless you restore from a device backup, your cards do not move to the new device. Because Damu keeps nothing on a server, the Operator cannot recover them for you.
When moving to a new device, restore from an iCloud or computer backup. For cards you care about, saving them to the Photos app from the card screen is another good approach. For the same reason, deleting the App also deletes the records inside it.
What if a card will not generate?
Even when generation fails, the photo you chose and the entry you wrote stay on your device, so try again in a moment. Check your network, and if it keeps failing, let us know at the email above.